.jpg)
.jpg) |
Samuel Rachlin - Head of Corporate Communications, Saxo Bank |
On the 27th of November the Danish-UK Chamber of Commerce is having an event at Saxo Bank where Samuel Rachlin, Head of Corporate Communications, will talk about global communication. Prior to this event we asked Mr. Rachlin on his thoughts on globalisation in regards to communication and in general as well as the choices he has made in his professional life.
In your experience as a journalist what event has made the most significant impression on you?
I can’t limit myself to a single event. But if three events are allowed, here they are: The fall of the Berlin Wall, the collapse of the Soviet Union, and the advent of modern terrorism propelled by religious fanaticism and unleashed by 9/11.
And which person has made the biggest impression on you?
In the first place, the teacher who taught me, at the age of 7, how to read Russian. And then, another teacher who taught me, at the age of 10, how to read Danish. Both of them were women who opened the entire world to me.
What challenges do you find working for a bank that you don’t find in the media?
The challenge has been to move from an abstract, detached focus on your customer and adapt to a world and a culture in which the customer is everything. Another and very gratifying challenge has been to transform the story telling skills and competencies, accumulated through many years of reporting, to a corporate setting and discover that these skills are transferable, and can serve to process and convey information and knowledge, smoothly and accurately, both internally in a corporation and externally to clients and partners.
Should companies differentiate between local and global matters?
In our globalised world, the distinction between local and global just seems to be so 20th century. In the borderless world of instant communication, unimpeded capital flows and free movement of people enabled by globalisation, knowledge and information seem to be open and accessible to anyone regardless of location. We share both our problems and our opportunities with almost everyone else whether it’s climate change and diseases or access to information and creation of wealth. In our part of the world, globalisation is a prerequisite for success and well being. Local thinking is obviously a losing proposition.
How much do you think globalisation has affected the way the business world communicates in today and which impact will globalisation have on communication in the future?
Those businesses that remain unaffected by the communication revolution that globalisation has helped to strengthen and spread are either out of business or will be out of business very soon. Scholars have a saying: publish or perish. In today’s business world, one could say: adapt to globalisation or perish. I am not trying to say that it’s all about outsourcing and outplacement. In my view, it’s a question about the mindset that corporate leaders are equipped with when they face the challenges of globalisation. The winners are those who are open and receptive to change and have demonstrated their willingness and ability to use all the tools, including communication tools, that globalisation has put at their disposal.
What do you see as the biggest challenges in a globalised world?
There is a multitude of economic challenges and adjustments that will keep transforming themselves in unpredictable ways as the combination of technological innovation and open borders will accelerate and lead to more competition and confrontations. But we can meet those challenges by investing in education and research and by striving to remain on the cutting edge of innovation. In my view, the biggest challenge of all is the internal globalisation, the globalisation of our minds that will enable us to meet the reality of the 21st century as citizens of the world and not as narrow-minded bigots and isolationists. At the same, I want to emphasize the importance of preserving our own cultural identity and national values while facing the outside world with openness and tolerance.
Thank you very much for your time, we are looking forward to learn more about communication in a globalised world the 27th of November.