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Customer Experience & Loyalty Conference
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Customer Experience & Loyalty Conference
- Digital Creativity

6 November, London

Programme Thursday*

Dinner Thursday

Programme Friday*

 


Thursday 6 November

08.30
Registration and Coffee
08.55
Welcome by Gunnar P. Larsen, Danish-UK Chamber of Commerce
The day will be moderated by @newmedia2.0
09.00
Navigating in the Smart Society: Meet tomorrow’s Global Citizens
Futurist, Visionary Thinker and Copenhagen Goodwill Ambassador Anne Lise Kjær, Kjaer Global
09.30
Digital Business
Business Development - Devices for Work Rune Bentien, Google
10.00
Digital mass-customization – targeting sophisticated traders in today's digital marketplace
Chief Marketing & Public Relations Officer Uriel Alvarado, Saxo Bank
10.30
Break and Refreshments
11.00
Building Social Media Value Brick by Brick
Global Director of Social Media & Search Lars Silberbauer, LEGO Group
11.30
User experience in the Game Development
Director of User Experience & Insights Dr. Antti Aaltonen, Rovio Entertainment
12.00
User Experience Panel
Moderated by CEO Jeanette Carlsson, @newmedia2.0
12.30
Lunch
13.30
Consumer Insights & Best Practises
SVP Global Marketing Matt Price, Zendesk
14.00
Content doesn't matter
Associate Director, Digital Strategy Matt Holt, Ogilvy
14.30
Customer Experience and share of heart drives your bottom line Director Morten Schrøder, Wilke
15.00
Break and Refreshments
15.30
How interior design becomes an experience through a branded space
Creative Director Johannes Torpe, Bang & Olufsen
16.00
'Customer insight: The critical enabler of customer experience' - panel discussion
Moderated by Chris Angell, @newmedia2.0
16.45
Wrap up & Networking
17.30
End of programme

* Subject to change

 

Add-on to the orginal program

NOTE! Attendance only possible provided that you have signed up for day 1 Thursday 6 November.


Thurday 6 November
19.30 Dinner at MASH
   

Friday 7 November
09.55
Welcome by Morten Schrøder, Wilke
10.00
It's the Journey, Not the Destination: The Constant Reinvention of the Customer Experience and NPS Deborah Eastman, Satmetrix
10.45
Placing the Client at the Heart of Everything We Do: Ten Secrets of Success That Can Be applied to any Business Mike Hakkens, Fidelity Worldwide investment
11.30
Break and networking
12.00
From Good to Great – Transforming a Serviceconcept Into the Digital World Marion Witthøfft, CPH Airports
12.30
Wrap Up by Morten Schrøder, Wilke
12.45
Sandwich - Grab'n'Go
15.00
Goodbye Pint at local pub

Subject to terms & conditions as well as
Payments, Substitutions, Cancellation Policy and Special needs.


Generously supported and organised by:

 

 

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